We recommend only using that feature if you are creating a staging site.
For cloning, and to reduce confusion, we recommend using the WordPress All-in-one Migration plugin.
If you are migrating in another site that is similar to an existing website on your CyberPanel account, we recommend pointing it to the same IP address, but create a new website instead of using the cloning feature.
For simple troubleshooting without the need to contact technical support.