What are the support hours for this platform?

For this platform, we can assist with your enquiries via tickets and emails during our business hours, Mondays to Fridays, 11 am to 7 pm, Singapore time.

Please expect slower than usual replies for critical server-related issues after hours, on weekends, and public holidays.

All non-critical issues will be replied on the next business day.

Sending multiple emails or tickets for the same issue will delay your email or ticket from being processed. Especially when tickets are processed in the order it is received.