Where can I find the server IP address?
Last update: Понеделник, Мар 09, 2020
It is located just under the CyberPanel logo in your CyberPanel dashboard.
Note: IP address in screenshot is masked for privacy.
Written by Crioshavyn Support.
Will you migrate our emails over for us while doing the basic migrations?
No, this is out of the scope of our basic migration service.
Written by Crioshavyn Support
Last update:2021-11-02 07:49:03 UTCWill there be a price increase upon renewal?
Unless there are tax changes, or if there are market changes in server prices, you will not see a price hike upon renewal like what other sha
Written by Crioshavyn Support
Last update:2023-09-03 05:05:33 UTCWill Crioshavyn pay us if uptime SLAs are not met due to domain expiry?
Crioshavyn, or its cloud service providers will not compensate accounts that has their own domains expired, and not renewed on time.As this is not the...
Written by Crioshavyn Support
Last update:2021-02-08 06:24:46 UTCWhy is the BackupBuddy plugin not working on my WordPress website?
wp-cron is disabled on our servers on this platform by default.Please add the following line to your wp-config file:define( 'ALTERNATE_WP_CRON', true );If...
Written by Crioshavyn Support
Last update:2021-11-11 12:01:15 UTCWhere should I point my domain for my reseller control panel?
Your customer websites will need to be pointed to the server IP address that we give you.The reseller control panel's subdomain must be pointed to our...
Written by Crioshavyn Support
Last update:2023-10-03 13:52:38 UTCWhere are my server backups?
This platform is a comes with limited managed services.We backup the database of your websites for the last 14 days, and this is done on our
Written by Crioshavyn Support
Last update:2021-11-04 08:59:54 UTCWhat WordPress image optimisation plugin do you recommend?
Smush free should do the trick, but if you have more than 50 images, we recommend upgrading to Smush Pro just for the bulk smush feature. at
Written by Crioshavyn Support
Last update:2021-11-04 09:58:52 UTCWhat records should I add on Cloudflare to point the server to your platform?
You have to add two records in Cloudflare's DNS settings:an A record with your domain name (example: yourcompany.com) pointing to your to your server IP...
Written by Crioshavyn Support
Last update:2021-10-28 12:59:59 UTCWhat PHP versions do you support?
PHP 8.0 and above for most websites.For PHP 7.4 for websties that are not compatible with 8.0 and above as well. FYI: this version is no long
Written by Crioshavyn Support
Last update:2023-09-03 04:42:32 UTCWhat is your support SLA?
We do not use SLAs in our company. We have service level objectives (SLOs) though. This is a metric that we use to guage our response time.All shared hosting...
Written by Crioshavyn Support
Last update:2023-09-03 05:13:33 UTCWhat is the difference between premium and the non-premium managed WordPress hosting?
The major differences are the technology stack, and website updates.In premium managed WordPress hosting, we use LiteSpeed Enterprise instead
Written by Crioshavyn Support
Last update:2022-05-05 09:09:26 UTCWhat is managed hosting, and what does it include?
We are not going to tell you it is managed hosting, and leave everything up to chance. Nothing for you to guess, or for us to predict (as if we are psychics,...
Written by Crioshavyn Support
Last update:2019-06-08 10:00:57 UTCWhat happens if I exceed the resources allocated for my website?
We do not have inodes limits, however, websites and its storage and performance are still subjected to fair use. If your website is abusing or overwhelming...
Written by Crioshavyn Support
Last update:2023-09-03 04:50:21 UTCWhat database technology is used?
For most of the websites on WordPress, we are currently using MariaDB.
Written by Crioshavyn Support
Last update:2021-10-28 16:02:20 UTCWhat are the limits for the technical support that Crioshavyn provides?
We have this option as a managed server add-on for our VPS subscription, with limited support for your website issues.For managed WordPress subscription, we...
Written by Crioshavyn Support
Last update:2019-11-07 07:51:47 UTCWhat are the basic PHP settings on my server?
Max upload filesize: 30MB Memory limit: 256MB Max execution time: 300 secondsYou can email us your request if you are facing errors related t
Written by Crioshavyn Support
Last update:2021-10-28 15:41:50 UTCI just added a new domain to my account, why is it not showing up on the status page?
It can take up to 72 hours for the website to appear on the status page.If you require it to show up in a shorter timeframe, please email us directly with...
Written by Crioshavyn Support
Last update:2021-10-28 16:11:40 UTCHow to migrate and then add a website to the platform - Part 1 of 3
We encourage reading through the process once before implementing it.Steps:1: While on the existing website- Do not change or point the websi
Written by Crioshavyn Support
Last update:2021-10-29 07:14:06 UTCHow often does OPcache refresh itself?
Every 30 seconds.So after you are done with all of your website edits, wait for about 30-60 seconds before hard refreshing the page (Ctrl+F5 on a Windows PC)...
Written by Crioshavyn Support
Last update:2021-11-04 09:43:52 UTCHow can I subscribe to your hosting services?
You can refer to the link here on how to subscribe.
Written by Crioshavyn Support
Last update:2020-07-02 14:13:11 UTC