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General Troubleshooting

General Troubleshooting

For simple troubleshooting without the need to contact technical support.

  1. What are the limits for the technical support that Crioshavyn provides?

    We have this option as a managed server add-on for our VPS subscription, with limited support for your website issues.For managed WordPress subscription, we...

    Written by Crioshavyn Support
    Last update: Joi, Noi 07, 2019

  2. How to find out if my SSL is issued?

    Navigate to: Main > Websites > List Websites > [Scroll to your desired website] > Manage (a new tab will open)You will see this at the top right...

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  3. When can I use the Clone/Staging feature in CyberPanel?

    We recommend only using that feature if you are creating a staging site. For cloning, and to reduce confusion, we recommend using the WordPress All-in-one...

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  4. Where can I find the server IP address?

    It is located just under the CyberPanel logo in your CyberPanel dashboard. Note: IP address in screenshot is masked for privacy.

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  5. How can I change my WordPress website to https?

    Simply add an 's' to the http in both fields.

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  6. How can I import my LS Cache settings?

    You can do so by following the 2 steps in the screenshot:

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  7. How can I edit .htaccess file in CyberPanel?

    Navigate to your desired website in CyberPanel.Then open the management dashboard of that website.Scroll down to File Manager. (It will open in another...

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  8. Why am I seeing "Not secure" in my website's URL address bar?

    A few possibilities:You have not installed or issued a SSL for your website after creating it in CyberPanel.You have not made the WordPress instance https....

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  9. How can I force HTTPS in my website?

    Navigate to your desired website in CyberPanel.Then open the management dashboard of that website.Scroll down to File Manager. (It will open in another...

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  10. Where can I find more help for CyberPanel?

    You can always refer to their documentation here.

    Written by Crioshavyn Support
    Last update: Luni, Mar 09, 2020

  11. Adding a website to CyberPanel, and then installing WordPress

    All the information below should have been emailed to your registered email upon signing up for any cloud hosting subscription with us.In ord

    Written by Crioshavyn Support
    Last update: Duminică, Dec 27, 2020

  12. How to resolve 403 errors in OpenLiteSpeed?

    The fastest way to resolve a 403 error and the most likely cause is files permission. Simply login to CyberPanel.Note: You do not need to do this for all the...

    Written by Crioshavyn Support
    Last update: Sâmbată, Ian 23, 2021

  13. How to get the HAR file for troubleshooting?

    Please refer to this article here if you are using CTARe's website security solution.

    Written by Crioshavyn Support
    Last update: Sâmbată, Ian 23, 2021

  14. Why do I have to disable caching on my website in order to work on it?

    This is especially important as disabling the cache means that you will see the changes almost immediately after saving and publishing them.T

    Written by Crioshavyn Support
    Last update: Sâmbată, Ian 23, 2021

  15. What WordPress staging plugin do you recommend?

    We recommend WP Staging Pro for the purpose of adding a staging functionality to your WordPress website.

    Written by Crioshavyn Support
    Last update: Joi, Noi 04, 2021