What are the SLAs for standard support?

Everyone that is not on a paid support subscription will have the following SLAs applied for all their email or ticket support/enquiries.

Technical support via live chat, phone, and other channels are not available as support channels.

Priority: initial response within 4 hours
- For server related urgent requests, like server down for more than 15 mins.

Normal: initial response within 12 hours
- For all other non-critical requests.