What are your paid support subscription options?

If you are subscribed to a paid support subscription, you will have the following SLAs applied for all your email or ticket support/enquiries.

Technical support via live chat, phone, and other channels are not available as support channels on paid support subscriptions.

Advanced (paid support):

Custom quote.

Priority: initial response within 3 hours
- For server related urgent requests, like server down for more than 15 mins.

Normal: initial response within 8 hours
- For all other non-critical requests.

Enterprise / Custom (paid support):

Custom quote, with customised SLAs.