How do we get support?
Last update: सोमवार, सितं 19, 2022
You can reach out to us for support in a ticket or an email.
In a ticket or an email, please limit the issue to just one per ticket or email only.
We may at our discretion open more or merge tickets so that we can effectively resolve your issue on time.
We request that you include as many details as possible, and being as specific as possible. Screenshots and screen recordings (i.e. Loom) help greatly too.
If it is not an emergency, we will endeavor to respond to your non-critical support tickets or emails by the next business day.
How we define an emergency case:
The website shows the white screen of death.
The website has not been able to be connected to publicly on the internet for more than 60 minutes.
As a website owner, you must make necessary steps to troubleshoot the above issues, before reaching out to us as it may not always be a server-level issue that caused the the above issues to appear.
It is not our responsibility to ensure that your website is working again after an emergency that is not caused by the server or by us. The support that is included in your subscription is best-efforts guidance only.
If you require us to take over and resolve the website issue on behalf of you, we have the following options that you can purchase and use on any of your websites with us:
Bundled hours (minimum 4 hours at a total of US$347), or
Per ticket at US$89 per ticket.
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Written by Crioshavyn Support.